This policy explains how Price-Milne Financial Services ("we", "us") handles your personal information. We are bound by the Privacy Act 2020 and its Information Privacy Principles. Lewis Price-Milne gives regulated financial advice under the Financial Advice Provider licence held by MPIP Group Limited (FSP726071) – insurance advice through Insurance People (Insurance People Limited, FSP28285) and KiwiSaver advice through Investment People (MPIP Investments Limited, FSP1004613). That licence brings its own privacy and conduct obligations.
What we collect
To give you insurance and KiwiSaver advice, we generally need:
- Identity and contact details – your name, date of birth, address, phone number and email.
- Financial information – income, debts, assets, existing insurance and KiwiSaver details.
- Health information – medical history, lifestyle factors (such as smoking), and occupation. This is sensitive information, and insurers require it to assess an application.
- Family and dependant details – where these are relevant to the cover you need.
- Website information – basic technical data such as pages visited, if analytics are enabled.
How we collect it
Usually directly from you – through our online enquiry form, in conversation, by phone, email or video. With your authority we may also collect information from insurers, your existing KiwiSaver or insurance provider, or your doctor (for example, when an insurer requests a medical report as part of underwriting).
Why we collect it, and what we do with it
We use your information to:
- understand your situation and give you suitable advice;
- obtain quotes and compare cover across insurers;
- prepare and submit applications on your behalf;
- help you at claim time;
- review your cover over time and keep in touch about it;
- meet our legal, licensing and record-keeping obligations.
We do not sell your personal information. We do not use your health information for marketing.
Who we share it with
We share your information only where it is necessary, and typically with:
- Insurers, KiwiSaver providers and other product providers – to obtain quotes, submit applications, switch or join a fund, and manage claims;
- Insurance People and Investment People – the Authorised Bodies we give advice through, and MPIP Group Limited as the licence holder, including for compliance and file review;
- Service providers – such as our CRM, email and form software, who host data on our behalf under confidentiality obligations;
- Regulators or other parties – where we are required or permitted by law.
Some of these providers may store information on servers outside New Zealand. Where that happens, we take reasonable steps to ensure comparable privacy protections apply.
How we store and protect it
Your information is held electronically in access-controlled systems, and any paper records are held securely. We keep records for at least seven years, as required for financial advice records, and sometimes longer where a policy remains in force. When information is no longer needed for a lawful purpose, we securely destroy or de-identify it.
Your rights
Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. There is normally no charge. We will respond within 20 working days. If we cannot give you some information, we will explain why.
You can also ask us to stop sending you marketing or newsletter emails at any time – every marketing email includes an unsubscribe link. This does not affect service messages about cover you already hold.
Providing information is your choice
You do not have to give us your information. But if you choose not to, we may not be able to give you advice or arrange cover, because insurers require complete and accurate information to assess an application. Failing to disclose material information can also affect whether a future claim is paid.
Cookies and website analytics
This website may use cookies and basic analytics to understand how the site is used. You can block or delete cookies through your browser settings; the site will still work.
Contact us, or make a complaint
For any privacy question, to request your information, or to raise a concern, contact:
Lewis Price-Milne – Privacy Officer, Price-Milne Financial Services
Email: hello@pricemilne.com
Phone: 09 889 6841
If you are not satisfied with how we have handled your concern, you can contact the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909. You can also read our public disclosure statement, which sets out our complaints and dispute resolution process.
This policy is provided for transparency and may be updated from time to time. Last updated: 2026.